← All modules
/anfragen

Enquiries & first contact

From web form to first reply.

Highlight
Form + AI + WhatsApp

Embeddable enquiry form with photo upload, AI classification by trade and urgency, chat back to the customer (optionally over WhatsApp). Every enquiry lands structured in your inbox.

/admin/projekte/pipeline
Anfrage-Pipeline · KW 193 neu
Neuvor 12 Min

Klein, K.

Sanitär · Bad-Sanierung

KI-Klassifikationhoch · 89 %
Dringendvor 28 Min

Schulze, T.

Heizung · Notdienst

KI-Klassifikationhoch · 94 %
In Prüfungvor 1 Std

Wagner GmbH

Elektro · Neubau

KI-Klassifikationmittel · 71 %
01

Enquiry form on your website

An embeddable form for your site. Private/business toggle, separate billing and service addresses, photo uploads (also from phone), preferred-date picker. Spam protection without captcha gymnastics.

  • Photo upload for site surveys
  • Private / business with separate addresses
  • Embeddable in your own website
02

AI classifies the enquiry on arrival

Each enquiry shows as a card with customer details, requested date and automatic classification: trade, urgency, estimated job volume. Photo uploads are analysed with vision AI – sworg recognises the issue from the picture.

  • Classification by trade and urgency
  • Photo analysis identifies the issue
  • One-click assignment to staff or crew
03

Reply by chat, email, optionally WhatsApp

Respond straight from the enquiry – by email or, when enabled, via WhatsApp Business. Your customer sees enquiry status, you see all communication consolidated on the record.

  • WhatsApp integration (optional, per tenant)
  • Status tracking: New · Reviewed · Quoted · Won
  • Full communication archived on the record

/demo

Want to see this module live?

30 minutes of demo, focused on this module – we'll show you the workflow against your sample data.